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Telephone: 1800 677 342

It's OK to complain about NDIS funded disability services

22nd September 2017

This is a new Plain English information sheet from DSC on making complaints about NDIS funded disability services (including planning by Local Area Coordinators). We can provide hard copies of this information sheet on request, or you can download a pdf version below.

Download the Plain English info sheet (PDF 815KB)

It’s OK to complain about NDIS funded disability services

A complaint is telling someone that you are not happy with something about your disability service.

It’s OK to complain!

It can make services better.

The Disability Services Commissioner and staff help fix problems with disability services. We can help your disability service:

  1. understand what made you unhappy
  2. give you information about why something happened
  3. fix the problem
  4. say sorry


It is against the law for people from your disability service to treat you badly when you make a complaint.

You can complain about these services

The Commissioner can help with complaints about Victorian disability services such as:

  • planning (includes complaints about NDIS planning by Local Area Coordinators)
  • personal care
  • day services
  • group homes
  • case management
  • respite services
  • advocacy services
  • aids and equipment services
  • financial intermediary services
  • information services
  • other services such as, outreach, recreation, and behaviour support services.

You can call DSC on 1800 677 342.
You can send an email to complaints@odsc.vic.gov.au.

Download the Plain English info sheet (PDF 815KB)

Level 30, 570 Bourke Street,

Melbourne, Victoria, 3000 Australia

Call for enquiries or complaints - 1800 677 342

Email for enquiries or complaints - complaints@odsc.vic.gov.au