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Telephone: 1800 677 342

2024-2025 Annual Report

29th October 2025

The Annual Report details the work undertaken by the DSC in 2024-2025.

Our approach continued to promote and embed the message ‘It’s OK to complain’. DSC saw 100 per cent of our providers submit their Annual Complaints Report. We engaged with providers to encourage learning from complaints.

This report details the work undertaken by DSC, including:

  • 391 enquiries with information provided
  • 62 complaints assessed
  • 76 warm written referrals to 18 different organisations
  • 5 incident reviews.

This report shows how we directed people to the right place and made referrals where needed.

DSC’s approach to the resolution of complaints is person centred. This means we are flexible in our approach so we can respond to individual needs and consider what is both important to, and important for, the person receiving services.

Two Notices of Advice were issued this year. One to a disability service provider in relation to their support planning for attendant care services funded by TAC. The other Notice was to a forensic disability service regarding their feedback system. These are two topics that underpin person centred service delivery.

Download the 2024-2025 Annual Report (PDF 700 KB)

Download the accessible version of the 2024-2025 Annual Report (PDF 3775 KB)

Level 1, 2 Lonsdale Street

Melbourne, Victoria, 3000 Australia

Call for enquiries or complaints - 1800 677 342

Email for enquiries or complaints - complaints@odsc.vic.gov.au