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Telephone: 1800 677 342

Our approach

The work of Disability Services Commissioner is underpinned by our organisational values and guiding principles. Above all, our focus is on the rights of the person with a disability.

Organisational Values

We are committed to the following values:


We affirm that people with a disability have the right to participate in the social, economic, cultural, political and spiritual life of society.


We treat all people with dignity, sensitivity and courtesy. This includes respecting privacy and the confidentiality of information and treating all complaints seriously.


We build trusting relationships through treating people equally and demonstrating integrity through open and honest communication. We remain objective and unbiased, applying principles of natural justice so that all parties are given the opportunity to respond to any issues raised.

Guiding Principles

We are committed to high quality services for people with a disability and place emphasis on people with a disability being at the centre of service activities.


We are accessible to people with a disability and other key stakeholders through clear and effective communication that is easy to use and understand. We provide clear information about the right to complain, how to complain, where to complain and how complaints will be handled.

Person centred

We respect and value the knowledge, abilities and experiences of people with a disability and support them to make choices about their lives to enable each person to live the life they want to live. We take actions that seek to achieve the best possible outcomes for people with a disability.


We provide timely assistance to people with a disability, families, carers and service providers. We keep people informed of the progress of complaints with the emphasis on addressing the issue within established time frames.


We work to clear objectives in a transparent manner accepting responsibility for decisions made, being open to appropriate levels of scrutiny and ensuring all conflicts of interest are disclosed and acted upon.


We continually seek ways to improve how we do things and promote learning cultures in disability service organisations to ensure that complaints are vital to continuous improvement.

Child Safe

We are committed to being a child safe organisation.

We work to prioritise the well-being of children and adults with a disability, including those from a CALD, Aboriginal or Torres Strait Islander background, at all times with support and protection from sexual and physical abuse.

Level 30, 570 Bourke Street,

Melbourne, Victoria, 3000 Australia

Call for enquiries or complaints - 1800 677 342

Email for enquiries or complaints - complaints@odsc.vic.gov.au