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Telephone: 1800 677 342

National Disability Insurance Scheme (NDIS)

From 1 July 2019, the NDIS Quality and Safeguards Commission began operating in Victoria. For more information about the NDIS Commission, including how to make a complaint, visit the NDIS Commission website (external).

It's still ok to complain logo

The Disability Services Commissioner will continue in its role as agency handling complaints about Victorian disability services registered with the Department of Families, Fairness and Housing (DFFH), which includes:

  • services for people with a disability delivered through service systems outside the NDIS;
  • matters which fall outside the jurisdiction of the NDIS commission
  • all existing clients that have not transitioned to the NDIS; and
  • all in-kind supports, which do not fall under the remit of the NDIS commission because they are not funded under the NDIS Act.

In addition, and in line with both the last and new Ministerial Referrals, we will continue to review incident reports and conduct investigations (including reviews of disability service provision to people who have died) for DFFH funded disability supports as well as complete any such reviews or investigations already underway.

For complaints about:

NDIS funded supports and services contact
NDIS Quality and Safeguards Commission 
1800 035 544
contactcentre@ndiscommission.gov.au

NDIS plans and reviews and Early Childhood Early Intervention services contact
NDIA Feedback and Complaints
1800 800 110
feedback@ndis.gov.au

For more information visit NDIS Quality and Safeguards Commission begins operating in Victoria

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Level 30, 570 Bourke Street,

Melbourne, Victoria, 3000 Australia

Call for enquiries or complaints - 1800 677 342

Email for enquiries or complaints - complaints@odsc.vic.gov.au