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Telephone: 1800 677 342

National Disability Insurance Scheme (NDIS)

From 1 July 2019, the NDIS Quality and Safeguards Commission began operating in Victoria. For more information about the NDIS Commission, including how to make a complaint, visit the NDIS Commission website (external).

It's still ok to complain logo

The Disability Services Commissioner can help with enquiries and complaints about disability services delivered by registered disability service providers under the Disability Act 2006 that are:

  • Funded or contracted by the Department of Families, Fairness and Housing (DFFH)
  • Funded by the Transport Accident Commission (TAC).

In addition, and in line with both the last and new Ministerial Referrals, we will continue to review incident reports and conduct investigations (including reviews of disability service provision to people who have died) for DFFH funded disability supports as well as complete any such reviews or investigations already underway.

For complaints about:

NDIS funded supports and services contact
NDIS Quality and Safeguards Commission 
1800 035 544
contactcentre@ndiscommission.gov.au

NDIS plans and reviews and Early Childhood Early Intervention services contact
NDIA Feedback and Complaints
1800 800 110
feedback@ndis.gov.au

For more information visit NDIS Quality and Safeguards Commission begins operating in Victoria

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Level 30, 570 Bourke Street,

Melbourne, Victoria, 3000 Australia

Call for enquiries or complaints - 1800 677 342

Email for enquiries or complaints - complaints@odsc.vic.gov.au