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Consumer brochures

We have updated our resource that aims to help people find the right organisation to speak to about their complaint.

Complaints about Victorian Disability Services – updated 2024

We have updated our resource that aims to help people find the right organisation to speak to about their complaint.

Who is it for? 

  • Anyone who would like to make a complaint about a Victorian disability service or worker.
  • Service providers, who are in contact with people who receive disability services and need information about making a complaint.

In partnership with the Victorian Disability Worker Commission, we have updated our Complaints about Victorian Disability Services flyer. This resource helps you to know who to make a complaint to about a disability service or worker.

You can download the resource as an A4 sized PDF here: Complaints about Victorian Disability Services – 2024 (140KB)

We have also provided a version for an A5 sized PDF here: A5 size (261KB)

Content is also available in HTML here: https://odsc.vic.gov.au/complaints-about-victorian-disability-services/

This is accessible and allows services to distribute this information by sharing this link.

If these versions are not accessible for you, please contact us.

 

 

Disability Services Commissioner has a clear message – It’s OK to complain! This message is at the core of our brochure for consumers, available for download in multiple formats and languages.

It’s OK to Complain DL Brochure – updated July 2019

 

from images of DL brochure with words 'It's OK to complain' This brochure if for people making a complaint about Victorian funded disability services. These include, Department of Families, Fairness and Housing (DFFH) transfer houses, DFFH funded disability services, TAC funded disability services, services for people with a disability delivered through service systems outside the NDIS and all existing clients that have not transitioned to the NDIS. For more information see our article Do I contact NDIS or DSC with my complaint?

Download in PDF

Request a copy (or copies) to be sent out to you

Level 30, 570 Bourke Street,

Melbourne, Victoria, 3000 Australia

Call for enquiries or complaints - 1800 677 342

Email for enquiries or complaints - complaints@odsc.vic.gov.au