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Telephone: 1800 677 342

Information sheets

Are you interested in making a complaint, or are you currently in the middle of a complaints resolution process? These information sheets will give you the guidance you need through each step of the process.

We are currently updating our resources to reflect the NDIS Quality and Safeguard Commission now operating in Victoria.  If the information sheet you require is unavailable, or if you would like to speak to one of our Resolutions Officers to discuss your complaint in more detail, you can always call our complaints hotline on 1800 677 342.

Click the links below to skip to the information you are after.

DSC has a Plain English brochure on It’s OK to Complain about your disability service. You can read sections of the brochure in HTML format (links below), or download a pdf of the whole brochure.

Download Plain English brochure (PDF 673KB)

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Information about making a complaint

Information Sheet 1 Making a complaint

Information Sheet 2 Handling a complaint

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Information for service providers

Information Sheet 3 Information for service providers

Information Sheet 3a Information for service providers – Annual Complaints Reporting Tool

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Do you have a question about our complaints resolution process that’s not been answered in these information sheets? Check out our frequently asked questions (FAQs).

Level 30, 570 Bourke Street,

Melbourne, Victoria, 3000 Australia

Call for enquiries or complaints - 1800 677 342

Email for enquiries or complaints - complaints@odsc.vic.gov.au