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Telephone: 1800 677 342

National Disability Insurance Scheme (NDIS)

The Disability Services Commissioner is not the right place to make a complaint about matters relating to the National Disability Insurance Scheme (NDIS). That is because we are a part of the Victorian system and the NDIS is part of the National system.

The NDIS provides funding to eligible people with disability to gain more time with family and friends, greater independence, access to new skills, jobs, or volunteering in their community, and an improved quality of life.

The Department of Social Services website on this page has further information about the NDIS.

The National Disability Insurance Agency (NDIA) is the government organisation that implements and manages the NDIS.

When people contact us we help them to find the right way forward.  We often provide the details for:

NDIA Feedback and Complaints
Contact them about NDIS funding, plans and reviews.

1800 800 110
feedback@ndis.gov.au

NDIS Quality and Safeguards Commission 
Contact them to make a complaint about the quality and safety of NDIS supports and services.

1800 035 544
contactcentre@ndiscommission.gov.au

Sometimes people contact us wanting to take their concerns further than the NDIA and the NDIS Commission.  We provide the details for:

The Commonwealth Ombudsman considers complaints about Australian Government agencies including the NDIA and the NDIS Commission.

Phone: 1300 362 072

The Administrative Review Tribunal can review decisions made by the NDIA.

Phone: 1800 228 333

 

Disability Advocacy

If you need help to make a complaint you can contact a disability advocacy organisation for assistance.  You can search for an advocate on the Ask Izzy Advocacy Finder page.

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Level 30, 570 Bourke Street,

Melbourne, Victoria, 3000 Australia

Call for enquiries or complaints - 1800 677 342

Email for enquiries or complaints - complaints@odsc.vic.gov.au