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Telephone: 1800 677 342

The Case Study below was included in our Annual Report for 2022-2023.

The importance of inclusion and access

Emily* contacted DSC and explained that she was planning a trip to a museum with friends. The tickets were purchased to an exhibition and upon enquiring about the use of a wheelchair at the visit the museum staff told her that it is a ‘first come, first served’ system. Emily told us she felt humiliation, and sad about the possibility of not being able to access the venue. We directed her to contact the Victorian Equal Opportunity and Human Rights Commission.

* Please note names have been changed for privacy purposes

The VEOHRC webpage is here. They have a page with information about Disability rights.

VEOHRC has a section on their website with stories about people who have experienced discrimination and sexual harassment and it describes how VEOHRC was able to help them.

You can call VEOHRC on 1300 292 153 (weekdays 10am-2pm) or email enquiries@veohrc.vic.gov.au

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Level 30, 570 Bourke Street,

Melbourne, Victoria, 3000 Australia

Call for enquiries or complaints - 1800 677 342

Email for enquiries or complaints - complaints@odsc.vic.gov.au