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Telephone: 1800 677 342

To make things better we can help your disability service

When we talk to your disability service about a complaint, we apply the 4As: Acknowledge, Answer, Action and Apology.


Understand what made you unhappy (Acknowledge)


Give you information about why something happened (Answer)


Fix the problem (Action)


Say sorry (Apologise)

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Download Plain English brochure (PDF 673KB)

Level 30, 570 Bourke Street,

Melbourne, Victoria, 3000 Australia

Call for enquiries or complaints - 1800 677 342

Email for enquiries or complaints - complaints@odsc.vic.gov.au