Expand Menu Close Menu
Telephone: 1800 677 342

To make things better we can help your disability service

When we talk to your disability service about a complaint, we apply the 4As: Acknowledge, Answer, Action and Apology.

Acknowledge

Understand what made you unhappy (Acknowledge)

Answer

Give you information about why something happened (Answer)

Action

Fix the problem (Action)

Apologise

Say sorry (Apologise)

You might also be interested in:

Download Plain English brochure (PDF 673KB)

Level 30, 570 Bourke Street,

Melbourne, Victoria, 3000 Australia

Call for enquiries or complaints - 1800 677 342

Email for enquiries or complaints - complaints@odsc.vic.gov.au