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Telephone: 1800 677 342

Do providers need to report complaints to DSC?

28th May 2019

Yes, if you are a regulated disability service provider in Victoria, you are required to report all complaints received by your organisation to DSC for 2018/2019. If you received no complaints in the year, you will still need to send us a report telling us that you received no complaints.

You will be able to submit your data between Monday 1 July to Tuesday 9 July 2019.

Further information is available here https://odsc.vic.gov.au/resources/support-for-service-providers/

What to do now to prepare?

  1. Read the updated Annual Complaints Reporting Information Sheet https://odsc.vic.gov.au/resources/sector-factsheets/#serviceproviders
  2. Log into the tool and check the right people from your organisation have access https://research.orima.com.au/acr/logon/Logon.php
  3. Enter data into the ACR tool

Any queries about Annual Complaints Reporting can be emailed to acr@odsc.vic.gov.au

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Level 30, 570 Bourke Street,

Melbourne, Victoria, 3000 Australia

Call for enquiries or complaints - 1800 677 342

Email for enquiries or complaints - complaints@odsc.vic.gov.au