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2022-23 Annual Report

Image of the 2022-23 AR

1st November 2023

The Annual Report including A review of disability service provision to people who have died 2022-23 details the work undertaken by DSC.

Download the 2022 – 2023 Annual Report (PDF 786 KB)

Download the 2022– 2023 Annual Report – Accessible (DOCX 628 KB)

This report details the work undertaken by DSC, including:

  • 403 enquiries with information provided
  • 57 complaints assessed and 53 warm written referrals made
  • 5 new incident reviews
  • 25 finalised death investigation reports.

DSC issued two Notices of Advice this year. One was in relation to a complaint connected to community access hours funded by the TAC and the other was in relation to incident reporting and compliance with the CIMS guidelines.

This year was the DSC’s sixth annual review of disability service provision to people who have died in Victoria.  It includes details of the 24 closed investigations, and 1 finalised investigation report.

The top issues identified in our finalised investigations were:

  • managing specific health conditions
  • record keeping practices
  • communication supports.

We issued 10 Notices to Take Action in 2022-23. Importantly, in 11 investigations an NTTA was not required as we were satisfied that the service provider both identified issues of concern and had taken steps to address or would address these issues.

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Level 30, 570 Bourke Street,

Melbourne, Victoria, 3000 Australia

Call for enquiries or complaints - 1800 677 342

Email for enquiries or complaints - complaints@odsc.vic.gov.au