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Investigating deaths in Victorian disability services


15th December 2017

We want to know what can be done to improve services? What are examples of good practice?

The Disability Services Commissioner (DSC) has commenced reviewing the provision of disability services to persons who were receiving these services at the time of their death. This in accordance with the Minister for Housing, Disability and Ageing’s request.

The purpose is to learn how to improve disability services for other people in the future and to highlight good practice.

These investigations will be conducted routinely for all expected and unexpected deaths that are reported to DSC by the Department of Health and Human Services (DHHS) or the State Coroner.

For most, only a phase one investigation process involving the review of relevant information and documents provided by the service provider is expected to be required. A phase two investigation will only occur if areas of potential concern have been identified regarding the adequacy of service provision to the deceased person.

To learn more about the process, and your roles and responsibilities,  visit the investigating deaths in disability services FAQs.

Information sheets are also available for download:

Investigating deaths in disability services (PDF 65KB) 

Information for family and next of kin (64 KB) 

This work is an important part of our shared goal of ensuring the best provision of services to all Victorians with a disability.

For information of the referral operating from June 2019-20 please visit Review of disability service provision to people who have died.

What if I have more questions?

If you have further questions, please call 1300 728 187 or email DSCDeathReview@odsc.vic.gov.au for more information.

Level 30, 570 Bourke Street,

Melbourne, Victoria, 3000 Australia

Call for enquiries or complaints - 1800 677 342

Email for enquiries or complaints - complaints@odsc.vic.gov.au