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Telephone: 1800 677 342

We can do more to help keep you safe

DSC Authorised Officers knocking on door

7th May 2018

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New rules

In August 2017 the Victorian Government made some new rules for the Disability Services Commissioner. These rules give us new powers to make it easier for us to help keep you safe. One of the powers is using Authorised Officers.

Illustration: A man and woman - who are Authorised offices knocking on a door

Authorised Officers

An Authorised Officer is a person from the Disability Services Commissioner. They can go to a disability service to do an inspection when we decide to investigate a service provider. Their job is to help to keep you safe.

When Authorised Officers inspect a disability service there will always be two of them.

Authorised Officers can visit a service at any time of the day or night. People with disabilities are allowed to talk to the Authorised Officers.

If you need police now because someone is hurting or scaring you, call Triple Zero (000)

How we helped Bob with our new powers

Illustration: Man on the phone talking and Woman (representing DSC) on the phone listening

This is Bob.
Bob rang us.


Illustration: Man (Bob) is unhappy

Bob told us that his disability service locks him in his bedroom. He also told us that he has to sleep on a mattress on the floor.


Illustration: Staff reading a report

We checked some reports that we had about that disability service. We were very concerned about Bob. We decided to investigate the disability service.


Illustration: A man and woman - who are Authorised offices knocking on a door

We also decided to send two Authorised Officers to the group home where Bob lived. We did this to check if Bob was being supported properly.


Illustration: Man interviewing woman

When the Authorised Officers visited Bob’s group home, they asked the staff lots of questions.


Illustration: Woman taking photo of lock

They took pictures of the lock on Bob’s bedroom door. They also took pictures of the mattress on the floor that Bob had to sleep on.


Illustration: of photos and a paper with a list on it and the words fix it

We showed the disability service the pictures we took. We told them they had to take the lock off Bob’s bedroom door. We told them they had to get Bob a proper bed.


Sometimes we may talk to other organisations who can help us with our investigation

Illustration: Man (Bob) sleeping in his bed

The disability service had to tell us about what they had done to support Bob better. They took the lock off Bob’s door and gave him a proper bed.


What about Bob?

After his service provider did what we told them, Bob felt better about living in his home.


Do you have any concerns about your disability service? You can call and talk to us about it on 1800 677 342 or send us an email complaints@odsc.vic.gov.au

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Level 30, 570 Bourke Street,

Melbourne, Victoria, 3000 Australia

Call for enquiries or complaints - 1800 677 342

Email for enquiries or complaints - complaints@odsc.vic.gov.au