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Telephone: 1800 677 342

Practice challenge

9th October 2024

Disability Services Commissioner, Jen Jackson-Hall, encourages all organisations to review their complaints material for simplicity, accessibility, availability, and helpfulness.

  • Is the complaint procedure easy to locate and understand? People want to know what will happen.
  • Is support offered to someone who wants to make a complaint? It can be frightening.
  • Has training been given to staff? Workers with resources and confidence can resolve complaints.

These documents assist the review of complaint material:

The best examples of complaint material that we see state that an organisation can learn and improve from complaints.

Does your complaints material meet the points in the Practice Challenge or do you think you can improve it?

Level 30, 570 Bourke Street,

Melbourne, Victoria, 3000 Australia

Call for enquiries or complaints - 1800 677 342

Email for enquiries or complaints - complaints@odsc.vic.gov.au