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Telephone: 1800 677 342

Introducing the DSC Capacity Development Team

2nd November 2016

The changing landscape of the Victorian disability sector during the years of transition to the National Disability Insurance Scheme (NDIS) brings many challenges. Among them is the increased need of both service providers and service users to access information, education and training opportunities.

The Disability Services Commissioner (DSC) Capacity Development team is responsible for delivering awareness, information and education through actively engaging with the sector in workshops, forums, expos, print and digital communication channels. We help to:

  1. Increase consumer awareness of the right to make a complaint about disability services, especially under an NDIS model
  2. Train and educate service providers in developing a positive complaints culture for good customer service
  3. Deliver NDIS readiness activities and training in conjunction with other organisations

To help support this work, we have recently welcomed two people to the Capacity Development team in newly created roles – Amanda Chan as Senior Communications and Engagement Officer and Jodie Nicks as Project Officer. We also welcome Samantha Dooley into the role of Senior Capacity Development Officer, replacing Clare Walker who has moved to a new role in DSC. They join Dina Theodoropoulos, Capacity Development Officer and Anthony Kolmus, Capacity Development Manager.

Some of the new activities and projects the Capacity Development team is working on include:

  • Development of our newly redesigned website to make it device-responsive and more accessible for those looking for information on making a complaint.
  • Targeted use of social media communication to reach a broader range of people interested in the Victorian disability sector.
  • Creation and revision of publications in Plain English and other community languages to deliver information in a relevant format for culturally diverse communities.
  • Engagement with the Deaf and hard-of-hearing community.
  • Exploring opportunities of delivering eLearning, or remote learning, for the growing number of Victorian disability service providers.

Want to know more? You can always contact us with any questions you might have.

Level 30, 570 Bourke Street,

Melbourne, Victoria, 3000 Australia

Call for enquiries or complaints - 1800 677 342

Email for enquiries or complaints - complaints@odsc.vic.gov.au